How Amazon Singapore is prioritising the health and safety of associates and delivery partners

Amazon's fulfillment and delivery networks play a critical role in serving customers. In these unprecedented times, we remain committed to the health and safety of our employees, associates, delivery partners, and the customers we serve.

"We've changed our logistics, transportation, supply chain, purchasing, and third-party seller processes to prioritise stocking and delivering essential items like household staples, sanitisers, baby formula, and medical supplies," Amazon CEO and founder Jeff Bezos said in a recent email to all employees. "We're providing a vital service to people everywhere, especially to those, like the elderly, who are most vulnerable. People are depending on us."

We have adjusted our practices within our buildings through physical, virtual, and new formats for internal communications. With guidance from local authorities, and the Ministry of Health, we've implemented a series of preventative health measures at our sites around the world to help keep our employees, delivery partners, and customers safe.

Given the uncertainty surrounding COVID-19, we are committed to continue making adjustments to our business as we learn more.

We have mandated temperature checks at our fulfilment centres in Singapore in an effort to ensure that employees, associates, delivery partners and support staff are healthy when they arrive at work. Anyone registering a temperature over 37.5 degrees Celsius will be asked to return home and to see a doctor if they are feeling unwell or have respiratory symptoms. They can only come back to work after they’ve gone three days without a fever or symptoms, or as otherwise advised by their doctor. At this point we are temperature checking hundreds of people daily.

We have masks available for Amazon associates, Amazon Flex delivery partners and other partners in our fulfilment network. All our associates and delivery partners are mandated to wear a mask from arrival through to departure of their shifts at our sites, and also when they are out on the road during deliveries.

We have increased the frequency and intensity of cleaning at all sites, including regular sanitisation of door handles, handrails, touch screens, scanners, and other frequently touched areas. We're cleaning and disinfecting work stations regularly.

We are consulting with health authorities and medical experts on how to handle building closures for deep cleaning, if an employee tests positive for COVID-19. Our process evaluates where the employee was in the building, for how long, how much time has passed since they were onsite, and who they interacted with, among other items, in determining whether we need to close. We also ask anyone at the site who was in close contact with the diagnosed individual to stay home with pay for 14-days in self-quarantine.

We've adjusted our practices so that our fulfillment centre teams can maintain a safe distance from co-workers. This includes eliminating stand-up meetings during shifts. Instead, business-essential information is shared via white boards near main areas and through conversations with managers or HR team members. We've staggered shift start times and break times, spread out tables in the break rooms on site, and suspended exit screening to ensure ease of movement near main entrances. We've shifted trainings so we don’t have employees gathering in one spot, we’ve adjusted our hiring process to encourage safe distancing, and we've paused hosting visitors in our buildings.

We are raising awareness among our associates through regular communication which includes requirements that everyone wash their hands often with soap and water for at least 20 seconds, especially after using the bathroom, before eating, and after blowing their nose, coughing, or sneezing. If soap and water are not readily available, alcohol-based hand sanitiser stations are easily accessible throughout our buildings.

With the closure of schools, we're working with employees at our fulfillment centers, so they can stay connected with family. We've enabled a temporary cell phone process for those who need to be in contact with their families.

If any associate feels unwell, they must stay home and call their healthcare provider. All associates diagnosed with COVID-19 or placed into quarantine will receive additional paid time off, so they can get healthy without worrying about lost income. If someone is diagnosed, we connect with any individual that had close contact with that person at the site to ask them to stay home for the quarantine period as required by the Ministry of Health.

We've provided a detailed list of procedures for our network of delivery partners that are focused on their health and safety, and that of our customers. At the start and end of routes, delivery partners clean all frequently touched surfaces in their vehicles and their delivery devices.

We've also instructed them to refrain from shaking hands with customers, and maintain a minimum two-metre distance from customers at all times.

We've asked that delivery partners wash their hands frequently with soap and water for at least 20 seconds, or use an alcohol-based hand sanitiser.

We've urged all delivery partners to stay home if they feel sick or have a fever, and to seek medical advice. They can only return to making deliveries after they’ve gone three days without a fever or symptoms, or as otherwise advised by their doctor. And like we’re doing with all individuals, we are supporting people if they need time off.